If you need an update on your address or to add/remove any formulas, please contact our customer service ASAP and hopefully, we can make the changes before your package leaves our warehouse.

If you need an update on your address or to add/remove any formulas, please contact our customer service ASAP and hopefully, we can make the changes before your package leaves our warehouse.&#xA0;

Can I edit or add anything to my order?

You will have the option to cancel your order within your confirmation email. You may also contact our customer service team. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they ha

You will have the option to cancel your order within your confirmation email. You may also contact our customer service team. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.

How do I cancel my order?

At Pet Essences we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team atwith your order number and any relevant details. We understand the

<h3 id="lost-packages">Lost packages</h3>At Pet Essences we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team atwith your order number and any relevant details. <h3 id="damaged-packages">Damaged packages</h3>We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team and include photos of the damaged items or packages.We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

What if my package gets lost or arrives damaged?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.

What do I do if I receive the wrong item in my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.Tracking information may not be immediately available after your order is placed. It can take up to 12 Hours for the number to become active in our system. If you don&apos;t see any updates within 24 Hours, reach out to the customer service team and we will look into the potential issue&#xA0;

How do I track my order?

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship

If no one was home at the time of delivery, the carrier will leave the package in a safe location.Be sure to check around your home and with neighbors/building management who may have collected the package for you.Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it&#x2019;s headed to the right location.On some occasions, packages may be marked as delivered but take additional time to arrive.If you still are unable to locate the package, please reach out to the carrier.If you need additional assistance, please email our team.

My order was marked delivered but it’s not here.

We offer free shipping on all orders.  We offer free expedited shipping for orders over $80 within the contiguous United States.

We offer free shipping on all orders. &#xA0;We offer free expedited shipping for orders over $80 within the contiguous United States.

Do you offer free shipping?

We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance.

We&#x2019;re sorry your item(s) have damage!Some items break during shipment. We&#x2019;ll do our best to help.Please email our team with an image of your damaged item for further assistance.

General Questions